Shipping policy

Untead Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details. Please note that during peak periods (e.g., sales, holidays), processing times may be slightly extended.

2. Shipping Locations

We currently ship within Australia. For international shipping enquiries, please contact us at: 📧 info@untead.com.au

3. Shipping Rates

Shipping fees are calculated at checkout based on your location and order size. We offer:

Standard Shipping (Australia-wide)
Express Shipping (Optional)

Free shipping promotions may apply from time to time.

4. Estimated Delivery Times

Estimated delivery times after dispatch:

Standard Shipping: 2–7 business days
Express Shipping: 1–3 business days

Delivery times may vary depending on your location and carrier delays.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your order through the courier’s website.

6. Shipping Carriers

We work with trusted delivery partners such as:

Australia Post
Other national courier services

7. Incorrect Address

Please ensure your shipping address is correct at checkout. Untead is not responsible for orders delivered to incorrectly provided addresses. If you notice an error, please contact us immediately at: 📧 info@untead.com.au

8. Delays and Issues

While we aim to deliver your order on time, delays may occur due to courier disruptions, weather conditions, or peak periods. Untead is not liable for delays caused by third-party carriers.

9. Lost or Damaged Parcels

If your order is lost or arrives damaged, please contact us within 7 days of delivery: 📧 info@untead.com.au

We will work with the courier to resolve the issue as quickly as possible.

10. Contact Us

For any shipping-related enquiries, please contact:

Untead 📧 info@untead.com.au