Shipping Policy
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
Please note that during peak periods (such as sales or holidays), processing times may be slightly extended.
2. Shipping Locations
We currently ship within Australia.
For international shipping enquiries, please contact us at:
📧 info@untead.com.au
3. Shipping Rates
Shipping fees are calculated at checkout based on your location and order size.
- Standard Shipping (Australia-wide)
- Express Shipping (optional)
Free shipping promotions may apply from time to time.
4. Estimated Delivery Times
Estimated delivery times after dispatch:
- Standard Shipping: 2–7 business days
- Express Shipping: 1–3 business days
Delivery times may vary depending on your location and carrier delays.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
You can track your order directly through the courier’s website.
6. Shipping Carriers
We work with trusted delivery partners, including:
- Australia Post
- Other national courier services
7. Incorrect Address
Please ensure your shipping address is correct at checkout.
Untead is not responsible for orders delivered to incorrectly provided addresses.
If you notice an error, please contact us immediately at:
📧 info@untead.com.au
8. Delays and Issues
While we aim to deliver your order on time, delays may occur due to:
- Courier disruptions
- Weather conditions
- Peak periods
Untead is not liable for delays caused by third-party carriers.
9. Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact us within 7 days of delivery:
We will work with the courier to resolve the issue as quickly as possible.
10. Contact Us
For any shipping-related enquiries, please contact:
Untead
📧 info@untead.com.au