Terms and Conditions
Privacy Policy
1.1 Introduction
At Untead (“we”, “us”, “our”), we believe simplicity and trust should extend beyond our products — to how we handle your personal information.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 What We Collect
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Order history
- IP address and device data
- Website usage data (cookies & analytics)
1.3 How We Collect It
- Placing an order
- Subscribing to emails
- Contacting us
- Using our website
- Engaging with ads or social media
1.4 Why We Use It
- Process and deliver orders
- Provide customer support
- Improve products and website experience
- Send marketing communications (if opted in)
- Personalise your experience
- Comply with legal obligations
1.5 Cookies & Tracking
We use cookies and similar technologies to improve functionality, analyse traffic (e.g. Google Analytics), and deliver relevant advertising (e.g. Meta Pixel, Google Ads).
You can manage cookies via your browser settings.
1.6 Sharing Your Data
We may share your information with:
- Payment providers (e.g. Stripe, PayPal)
- Shipping partners
- Hosting platforms (e.g. Shopify)
- Marketing & analytics tools
- Professional advisors
1.7 Overseas Transfers
Your data may be processed overseas (e.g. United States, Singapore). We take reasonable steps to ensure it is handled securely.
1.8 Data Security
We take reasonable measures to protect your information, though no internet transmission is completely secure.
1.9 Access & Correction
You may request access or corrections by contacting us.
1.10 Marketing Communications
You can unsubscribe anytime via email links or by contacting us.
1.11 Complaints
Contact us first. If unresolved, you may reach the OAIC:
1.12 Contact
Untead
📧 info@untead.com.au
1.13 Updates
This policy may be updated from time to time.
Terms & Conditions
2.1 General
By using this website, you agree to these Terms. We may update them at any time.
2.2 Products
We aim for accuracy, but slight variations in products may occur.
2.3 Orders
- Orders are subject to acceptance
- We may cancel or refuse orders
- Prices may change without notice
2.4 Payments
Payments are securely processed via third-party providers. We do not store payment details.
2.5 Use of Website
- No unlawful use
- No copying or exploitation without permission
- No interference with website functionality
2.6 Intellectual Property
All content belongs to Untead. Unauthorised use is prohibited.
2.7 Limitation of Liability
We are not liable for indirect loss, delays, or third-party issues where permitted by law.
2.8 Consumer Rights
Your rights under Australian Consumer Law (ACL) are not affected.
2.9 Governing Law
These Terms are governed by the laws of Victoria, Australia.
2.10 Contact
Refund Policy
Last updated: [Insert Date]
3.1 Our Approach
We design our products to fit seamlessly into your daily flow. If something isn’t right, we’re here to help.
3.2 Change of Mind
We do not offer refunds for change of mind.
3.3 Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect:
- Contact us within 7 days
- Provide your order number
- Include clear photos
We will offer a replacement or refund.
3.4 Australian Consumer Law
You are entitled to remedies if a product is faulty, not as described, or unfit for purpose.
3.5 Returns
Please contact us before returning any products.
3.6 Refund Processing
Refunds are processed via your original payment method. Timing may vary.